QUESTION OR COMMENT?
Please Inquire or View Our FAQ Section Below!
INQUIRE
We are always looking to improve our services and meet the needs of our valued customers. We welcome your comments and suggestions and can answer any questions you may have. Please complete the form below and click SUBMIT. A shop representative will get back to you as soon as possible!
or contact us directly at (240) 389-1083
Call us during shop hours or leave a message and we will get back to you on the next business day!
FAQ
CANCELLATION POLICY
We understand plans change. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice. Appointments canceled or rescheduled within 24 hours of the scheduled time will incur a charge of 50% of the service cost. This helps us manage our schedule and accommodate other clients.
To book a highlight, balayage or keratin service, we need to have a credit card on file.
PUNCTUALITY POLICY
In the event that client is 15+ minutes late, the stylist retains the right to modify or reschedule the service.
REFUND POLICY
We want you to love the hair you live in! We do not offer refunds on services provided but we will strive to correct anything you don’t love up to 14 days after the initial appointment.
CAREERS AT SHEAR THAIRAPY
If you are interested in the opportunity of working at a salon that focuses on education, growth and employee wellness, please email Sheartsalon@gmail.com with the subject ‘Career Interest’ for more information. We look forward to hearing from you!
Due to increased credit card processing fees, we now charge a 2% fee on all credit and debit card charges. We do accept cash and checks.